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  1. Laundryheap Linen
  2. Placing Orders & Website Help

Placing Orders & Website Help

Linen Delivery & Tracking

  • The cleaner is not available. Can the order be delivered to a safe place?
  • What happens if the cleaner is not available at the property? Can delivery be made using a key safe?
  • Can I get the driver’s contact number?
  • I am unable to contact the driver. How can I get in touch?
  • Why is my order delayed?
  • Can I delay or request an early delivery if the cleaner is running late/early?

Managing Your Order

  • How can I remove or change the delivery notes on the website?
  • How can I deliver an order to a different property or change the address?
  • How can I reschedule my order to a different date?
  • What are the Cancellation charges and how to cancel an order ?
  • How can I add extra items or remove existing items from my order?

Placing orders and Website

  • What is the delivery window?
  • How can I place a last-minute order after the cutoff time?
  • What is the cutoff time for placing orders?
  • How to place an order through the website?
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