Can I delay or request an early delivery if the cleaner is running late/early?

Delivery delays or early deliveries can only be accommodated if they do not impact existing routes or delivery schedules.

Process for Adjusting Delivery Time:

1. Check Availability

   • If a client requests a delivery delay or early delivery, our team will assess whether there are available time slots that can accommodate the request without disrupting planned routes.

2. Confirm New Time Slot

   • If an alternative slot is available, the logs team will confirm the updated delivery or collection time.

3. Inform the Client

   • Once confirmed, we will communicate the revised delivery time to the client.

For urgent time adjustments, please contact our support team as soon as possible.