Yes, if the cleaner is unavailable, the order can be delivered to a safe place, but the agency must inform us in advance to arrange this accordingly.
Resolution Process:
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Advance Notice Required
- The agency must notify us beforehand that the cleaner will not be available and that delivery should be made to a safe place.
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Driver Checks for a Safe Place
- Our driver will assess if there is a secure and accessible location to leave the order.
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Client Notification if No Safe Place is Available
- If no suitable safe place is found, we will promptly inform the client and discuss alternative delivery options.
To ensure a smooth delivery, please communicate such requests as early as possible.
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