The cleaner is not available. Can the order be delivered to a safe place?

Yes, if the cleaner is unavailable, the order can be delivered to a safe place, but the agency must inform us in advance to arrange this accordingly.

Resolution Process:

1. Advance Notice Required

   • The agency must notify us beforehand that the cleaner will not be available and that delivery should be made to a safe place.

2. Driver Checks for a Safe Place

   • Our driver will assess if there is a secure and accessible location to leave the order.

3. Client Notification if No Safe Place is Available

   • If no suitable safe place is found, we will promptly inform the client and discuss alternative delivery options.

To ensure a smooth delivery, please communicate such requests as early as possible.