What are the Cancellation charges and how to cancel an order ?

We understand that plans change, and you may need to cancel your order. The cancellation process depends on the status of the delivery, and certain conditions or charges may apply.

1 Cancelling Before Delivery Attempt

• If the driver is still mid-route and has not activated the task, the order can be canceled free of charge.

2 Cancelling Upon Driver’s Arrival

• If the driver has already arrived at your property, a Cancellation Over Arrival (COA) fee will apply.
• We will inform you of the penalty before proceeding with the cancellation.

3 Rescheduling Instead of Cancelling

• If you prefer to reschedule instead of canceling, we can arrange a new delivery time.
• No penalty will be applied, even if the driver has already arrived.

📌 Note: If you need to cancel or reschedule your order, please contact us as soon as possible to avoid additional charges.