Vinayak

Regarding bedbug infestations, we rely on our clients to inform us if they notice the issue. If so, please inform your housekeepers to separate the infested items into two bags. Our drivers will fo...

We have a dedicated live support team available to assist both clients and housekeepers with any order or account-related queries. For prompt assistance, you can reach us directly via WhatsApp at +...

  Our dedicated accounts team will reach out and resolve all queries through our official support email and through the website's built-in chat feature📩 Email: linen@laundryheap.com  

At Laundryheap linens, we take pride in providing high-quality, clean, and ready-to-use linens. To maintain hygiene standards and product integrity, we do not accept returns of linens once they hav...

If you receive stained items in your delivery, please follow these steps to report the issue and request a resolution: 1️⃣ Reporting the Stained Items Notify us within 3 days (72 hours) of receivi...

Yes, if the cleaner is unavailable, the order can be delivered to a safe place, but the agency must inform us in advance to arrange this accordingly. Resolution Process: Advance Notice Required ...

Yes, if the cleaner is unavailable, we can deliver inside the property using a key safe, but the agency must inform us in advance with the following details: Key Safe Location & Access Code The ...

You can update or remove the delivery notes up to 24 hours before the scheduled delivery. To make changes, follow these steps: Go to Future Orders Click on Change > Change Order Select Update Edit...

No, as per our policy, we cannot share the driver's contact number directly. However, you can call the driver using the SMS link sent to the registered contact number associated with the order. Thi...

A link will be sent via SMS to the housekeeper’s registered contact number associated with the order ID. Using this link, the cleaner can chat or call the driver directly. If this option does not w...