How to handle the stained items?

If you receive stained items in your delivery, please follow these steps to report the issue and request a resolution:

1 Reporting the Stained Items

• Notify us within 3 days (72 hours) of receiving your delivery.
• Provide the following details:
  • Type of items that are stained.
  • Number of items affected.
  • Order ID for reference.
  • Clear images of the stained items for assessment.

2 Resolution Options

You can choose from the following resolution options:

✅ Same-Day Replacement

• If you need an urgent replacement, we will check if our drivers have extra items available and arrange delivery where possible.

✅ Replacement with Your Next Order

• If you prefer to receive the replacements with your next order, please share the order details. We will arrange for the replacements to be delivered along with it.
  
  

📌 Important: Failure to report the stained items within 72 hours may result in the issue being ineligible for resolution.